Refund policy

RETURNS, REFUNDS, AND EXCHANGES POLICY

When shopping with Perfume PH, please choose carefully. We do not exchange, refund, or provide store credits or coupons if you have simply changed your mind or made a mistake with your order.

Perfume PH only stocks authentic designer products. We do not sell imitations or fake items.

We do not accept returns for products that have already been used. If an item has been opened, used, or sprayed, it is no longer eligible for return.

ELIGIBLE RETURNS

We only allow items to be returned if the product itself has been damaged during transit or delivery, provided that the item has not been opened.

If the product arrives damaged due to mishandling by the courier during transit or delivery, we may offer a refund, store credit, or replacement depending on the nature of the damage.

Any authorized refund will cover the value of the product only and will not include shipping costs. All shipping costs will be charged to the customer.

Please note that damage to external packaging alone does not qualify for a refund, exchange, or replacement.

RETURN AUTHORIZATION

We will not accept any returns without prior notification and a valid receipt or proof of purchase.

Please contact Perfume PH before making any returns or if you have any questions regarding your product.

If a return has been authorized, the customer has seven business days to send the product back. No refund, store credit, or replacement will be issued until the returned product has been received and evaluated.

RETURN CONDITIONS

If a return has been authorized, the customer must ensure that the product is carefully wrapped and securely packaged to prevent further damage.

The return must include the purchase confirmation email provided at the time of order.

We strongly advise using a courier service that provides tracking and insurance for the return shipment.

The customer is responsible for all return shipping costs.

The returned product must be in the same condition as received, unopened, unused, and unsprayed.

ASSESSMENT PROCESS

Once the returned item has been received by Perfume PH, it will be assessed and the customer will be notified of the next steps.

FRAGRANCE PREFERENCE DISCLAIMER

Perfume PH does not issue refunds, exchanges, or store credits for reasons related to personal preference for perfume, fragrance, or cologne.

If you are unsure about a scent, we advise against purchasing. Let’s make life easy.